Overview
At CARGO, we are committed to providing quality camping gear with straightforward service. If your purchase does not meet your expectations, we offer a simple and transparent return process to help resolve any concerns.
Eligibility For Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, undamaged, and in its original condition and packaging.
- The return request must be submitted within 7 days of receiving the item.
- A valid order number or proof of purchase is required.
- Products showing damage from misuse, modification, or improper handling are not eligible for refund or exchange.
Return & Refund Process
- Submit a Request: Contact us to initiate your return with your order number and reason.
- Return Instructions: Once approved, we will provide return shipping guidelines.
- Inspection & Confirmation: After receiving and inspecting your returned item, we will notify you of the result.
- Refund Processing: Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process the payment.Returns sent without prior approval will not be accepted.
Late Or Missing Refunds
If you have not received your refund within 15 business days after approval:
- Check your bank or credit card statement.
- Contact your financial institution for processing status.
- Reach out to us if the refund is still not reflected.
Contact Us
Should you have any questions about this Return & Warranty Policy, please call or email us at service@hotcamp.tw or reach us at our service hotline +886-4-2515-8669.